What we fix
Gas fireplaces, fireplace inserts and gas log sets from Heat & Glo, Napoleon, Regency, Lopi, Valor, Mendota, Majestic and most other brands.
- Pilot won’t light or won’t stay lit
- Pilot lit, but the fireplace won’t turn on
- Shuts off by itself after a few minutes
- Thermocouple and thermopile
- Igniter, control module and gas valve
- Wall switch, remote and receiver
- Blower fan noisy or not running
- Weak, yellow or sooty flames
How a gas fireplace lights
Most gas fireplaces with a standing pilot work the same way, and most no-flame calls come down to one of these parts.
Newer fireplaces with electronic ignition light the pilot only when you turn them on, using a control module and a battery backup instead. We repair both kinds.
Before you call
Check the easy things first
New batteries in the remote and in the receiver, which usually sits under the fireplace behind the lower grille. Make sure the gas key or valve is on, and for a fireplace with a blower, that its breaker hasn’t tripped.
Find the model number
It’s on a rating plate, usually behind the lower grille or on a chain under the firebox. A photo of it when you book lets us bring the right part the first time.
Smell gas? Leave first
Don’t light anything or flip switches. Get everyone outside and call 911 or your gas utility from outside. We fix the fireplace after the leak is made safe.
The glass gets hot
The glass front can burn a child’s hand long after the fire is off. Newer fireplaces come with a mesh screen in front of the glass for that reason, so keep it on.
Fireplace out on a cold night?
Book in about a minute. A technician reaches out within 1 business hour, and you approve the price before any work.
Book Fireplace Repair60 seconds online · or call (253) 766-4822
How it works
- 1
Book online or call. Tell us it’s a gas fireplace and what it’s doing. A photo of the label helps us bring the right part.
- 2
A technician reaches out within 1 business hour. We come out, find the fault, and show you what we found.
- 3
You approve the exact price first. Nothing starts until you say go.
Where we repair gas fireplaces
From our base in Covington.
King County
Covington, Kent, Renton, Maple Valley, Black Diamond, Auburn, Enumclaw, Federal Way, Des Moines, Pacific, Algona
Pierce County
Sumner, Bonney Lake, Lake Tapps
Not on the list? Book it anyway and a technician confirms within 1 business hour.
Why homeowners call us
- You approve the price first. Exact price upfront, before any work starts.
- We answer 24/7. A technician reaches out within 1 business hour.
- 500+ jobs done by 4.9★ rated technicians. Licensed & insured.
- Fixed right, guaranteed. If it’s not right, we make it right.
Gas fireplace repair questions
Why won’t my gas fireplace pilot stay lit?
Usually the thermocouple. It sits in the pilot flame and holds the pilot gas on; when it wears out, or the pilot flame is too small or dirty to heat it properly, the pilot goes out as soon as you let go of the knob. Sometimes cleaning the pilot fixes it, and sometimes it needs a new thermocouple.
The pilot is lit, but the fireplace won’t turn on. Why?
On most gas fireplaces, the main burner runs on power from the thermopile, a small generator that sits in the pilot flame. A weak thermopile, a bad wall switch, a dead remote or receiver battery, or a loose wire stops the burner while the pilot keeps burning. We measure the thermopile’s output to tell which.
Why does my gas fireplace turn off by itself?
A weak thermopile or a dirty pilot is the most common reason. A blocked vent can also trip a safety switch, which is one to have checked rather than reset over and over.
How long does a gas fireplace repair take?
Most repairs are done in one visit of an hour or two. If your model needs a part we don’t carry, we make the fireplace safe, order the part and come back to fit it.
How much does gas fireplace repair cost?
It depends on the part. Cleaning a pilot or replacing a thermocouple is a small repair; a gas valve or control module a bigger one. Your exact price comes upfront and you approve it first.
Do you repair every brand?
Most of them, including Heat & Glo, Napoleon, Regency, Lopi, Valor, Mendota and Majestic. Send a photo of the rating plate when you book. We are not a dealer for any brand.
Do you repair wood-burning fireplaces or chimneys?
No. We do not work on wood-burning fireplaces, chimneys or masonry. We repair gas fireplaces, gas inserts and gas log sets.
How do I get my exact price?
Book online or call. A technician reaches out within 1 business hour, finds the fault and gives you the exact price before any work starts. You approve it first.
Get your fireplace working again.
Same-day service. Exact price upfront, before any work starts.
Book Fireplace Repair60 seconds online · or call (253) 766-4822
Next Phase Heating & Cooling is an independent heating contractor, not a dealer for any fireplace brand. Brand names are used only to identify the fireplaces we repair.
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