Privacy Policy

Next Phase Heating and Cooling ("we," "us," or "our") collects certain information from visitors and customers to provide, improve, and personalize our heating, ventilation, and air conditioning (HVAC) services. The types of information we collect include:

Personal Information

• Full name, phone number, and email address provided when you request a quote, schedule a service, or contact us
• Billing and mailing address associated with your service location in the Covington, WA area and surrounding communities
• Payment information such as credit card numbers or bank account details used to process transactions (handled by secure third-party payment processors)
• Records of your service history, equipment details, and maintenance schedules

Automatically Collected Information

• Device type, browser type, operating system, and screen resolution
• IP address and approximate geographic location
• Pages visited, time spent on pages, referring URLs, and click patterns on our website
• Cookies and similar tracking technologies as further described in Section 4

Information from Third Parties

We may receive information about you from third-party platforms, review sites, social media channels, or business partners that help us improve our services and customer experience.

We use the information we collect for legitimate business purposes, including but not limited to:

• Service Delivery: To schedule appointments, dispatch technicians, perform installations, repairs, and maintenance on heating and cooling systems at your property.
• Communication: To respond to your inquiries, send appointment confirmations and reminders, provide estimates and invoices, and deliver important service-related updates.
• Account Management: To maintain your customer profile, track service history, manage warranties, and store equipment details for future reference.
• Marketing: With your consent, to send promotional offers, seasonal maintenance reminders, energy-saving tips, and newsletters about our HVAC services. You may opt out of marketing communications at any time.
• Improvement: To analyze website usage patterns, optimize our digital presence, train our staff, improve service quality, and develop new offerings.
• Legal Compliance: To comply with applicable laws, regulations, licensing requirements, and legal processes, including responding to lawful requests from public authorities.
• Safety: To protect the safety and security of our customers, employees, and the general public, including emergency service coordination.

Next Phase Heating and Cooling does not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in the following circumstances:

• Service Providers: We work with trusted third-party vendors who assist us in operating our business, such as payment processors, scheduling software providers, email service platforms, and website hosting companies. These partners are contractually obligated to protect your information and may only use it to perform services on our behalf.
• Equipment Manufacturers: When warranty registration or product recalls require us to share your information with HVAC equipment manufacturers or distributors.
• Legal Obligations: When we are required to disclose information in response to a court order, subpoena, government investigation, or as otherwise required by law.
• Business Transfers: In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.
• With Your Consent: We may share your information with other parties when you have provided explicit consent to do so.

Our website at nextphaseheating.com uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. Types of cookies we use include:

Essential Cookies

These cookies are necessary for the website to function properly. They enable core features such as page navigation, form submissions, and access to secure areas of the site. You cannot opt out of essential cookies without affecting site functionality.

Analytics Cookies

We use analytics tools (such as Google Analytics) to understand how visitors interact with our website. These cookies collect information about pages visited, time spent on the site, error messages encountered, and similar usage data. This information helps us improve site performance and content.

Marketing Cookies

These cookies may be set by our advertising partners to build a profile of your interests and show you relevant advertisements on other websites. They do not directly store personal information but are based on uniquely identifying your browser and device.

Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. However, disabling certain cookies may affect the functionality of our website. For more information on managing cookies, visit your browser's help documentation.

We take the security of your personal information seriously and implement a range of administrative, technical, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• SSL/TLS encryption for all data transmitted between your browser and our website
• Secure, encrypted storage of sensitive customer data with access restricted to authorized personnel only
• Regular security assessments and vulnerability testing of our systems and processes
• Employee training on data protection, privacy best practices, and secure handling of customer information
• Use of reputable, PCI-compliant third-party payment processors for all financial transactions

While we strive to protect your personal information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security, but we are committed to maintaining the highest standards reasonably available and responding promptly to any potential security incidents.

Depending on your location and applicable law, you may have certain rights regarding your personal information. As a Washington State business, we are committed to respecting your privacy rights, which may include:

• Right to Access: You may request a copy of the personal information we hold about you, including your service records, contact details, and account history.
• Right to Correction: You may request that we correct any inaccurate or incomplete personal information in our records.
• Right to Deletion: You may request that we delete your personal information, subject to certain legal exceptions (such as record-keeping obligations for completed services or tax purposes).
• Right to Opt Out: You may opt out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in our emails or by contacting us directly.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

To exercise any of these rights, please contact us at [email protected] or call us at (425) 648-7887. We will respond to your request within a reasonable timeframe, typically within 30 days.

Our website and services are not directed toward children under the age of 13. We do not knowingly collect, use, or disclose personal information from children under 13 years of age. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately at [email protected].

Upon verification, we will take prompt steps to delete such information from our records. Our HVAC services are contracted by adults who are homeowners, property managers, or authorized representatives for the service location.

Next Phase Heating and Cooling reserves the right to update or modify this Privacy Policy at any time. When we make changes, we will revise the "Last Updated" date at the top of this page. If we make material changes to how we treat your personal information, we will make reasonable efforts to notify you, such as by posting a prominent notice on our website or sending you a direct communication.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website or services after any changes to this policy constitutes your acceptance of the updated terms.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us:

We aim to respond to all privacy-related inquiries within two business days. For urgent matters, please call us directly at (425) 648-7887.