Please read these Terms of Service carefully before using the services provided by Next Phase Heating and Cooling. By engaging our services, you agree to be bound by these terms.
Last Updated: February 17, 2026
By accessing or using the website located at nextphaseheating.com, scheduling an appointment, requesting a quote, or engaging any of the services offered by Next Phase Heating and Cooling ("Company," "we," "us," or "our"), you ("Customer," "you," or "your") acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
If you do not agree with any part of these terms, you must refrain from using our website and services. These Terms of Service constitute a legally binding agreement between you and Next Phase Heating and Cooling. We recommend you print or save a copy of these terms for your records.
You represent and warrant that you are at least 18 years of age and have the legal authority to enter into this agreement. If you are scheduling services on behalf of another person or entity (such as a property management company or homeowners association), you represent that you have the authority to bind that person or entity to these terms.
Next Phase Heating and Cooling provides professional heating, ventilation, and air conditioning (HVAC) services to residential and commercial customers in Covington, WA 98042 and the surrounding service area. Our services include, but are not limited to:
The scope of work for each project or service call will be discussed and agreed upon before work begins. We reserve the right to decline service requests that fall outside our area of expertise, service territory, or that we determine may pose safety risks.
Appointments may be scheduled by calling us at (425) 648-7887, emailing [email protected], or through the contact form on our website. When scheduling, please provide:
We schedule appointments within arrival windows to account for the variable nature of HVAC service calls. Our technicians will contact you when they are on their way to your location. While we make every effort to arrive within the scheduled window, delays may occasionally occur due to prior service calls taking longer than anticipated, traffic, weather conditions, or unforeseen circumstances.
You agree to ensure safe and reasonable access to the HVAC equipment and work areas at the scheduled time. An adult (18 years or older) must be present at the property during the entire service visit. If our technician arrives and is unable to access the property or the equipment, a trip charge may apply. You are also responsible for clearing the area around your indoor and outdoor HVAC units to allow our technicians safe working conditions.
We provide written estimates for all services before work begins. Estimates are based on the information available at the time of assessment and are valid for 30 days unless otherwise stated. Actual costs may vary if additional issues are discovered during the service process; in such cases, we will obtain your approval before proceeding with any additional work that exceeds the original estimate.
Payment is due upon completion of service unless other arrangements have been made in writing. We accept the following payment methods:
Invoices not paid within 30 days of the service date may be subject to a late fee of 1.5% per month (18% annually) on the outstanding balance. We reserve the right to suspend future services for accounts with outstanding balances and to pursue collection of unpaid amounts through appropriate legal channels. The customer shall be responsible for all reasonable collection costs, including attorney fees, incurred by us in collecting past-due amounts.
Next Phase Heating and Cooling stands behind the quality of our work. We provide a workmanship warranty on all labor performed by our licensed technicians. If a problem arises that is directly attributable to our workmanship within the warranty period, we will return to correct the issue at no additional charge. The duration and specific terms of the workmanship warranty will be provided in writing as part of your service agreement or invoice.
HVAC equipment installed by Next Phase Heating and Cooling is covered by the manufacturer's warranty as specified by the equipment manufacturer. We will assist you in registering your equipment for warranty coverage and will process warranty claims on your behalf whenever possible. Manufacturer warranties are separate from our workmanship warranty and are subject to the manufacturer's terms and conditions.
Warranties do not cover damage caused by misuse, neglect, failure to perform recommended maintenance, unauthorized modifications, acts of nature (including power surges, lightning strikes, flooding, or earthquakes), or pre-existing conditions not identified during the initial service assessment. Regular maintenance through our service plans is strongly recommended to maintain warranty coverage and extend the life of your HVAC systems.
Your satisfaction is our priority. If you are not completely satisfied with our service, please contact us within 48 hours and we will work with you to resolve the issue promptly and professionally.
To the maximum extent permitted by applicable law, Next Phase Heating and Cooling, including its owners, employees, contractors, and agents, shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from:
In no event shall our total cumulative liability to you for all claims arising from or related to our services exceed the total amount you paid to Next Phase Heating and Cooling for the specific service giving rise to the claim. This limitation applies regardless of the legal theory under which liability is asserted, whether in contract, tort, strict liability, or otherwise.
Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law. Nothing in these terms shall limit our liability for gross negligence, willful misconduct, or any liability that cannot be excluded by law.
We understand that plans change. You may cancel or reschedule a standard service appointment at no charge by providing at least 24 hours' notice prior to your scheduled appointment time. Cancellations made with less than 24 hours' notice may be subject to a cancellation fee to cover the cost of the reserved time slot and dispatched resources.
For installation or large-scale projects, cancellation terms will be outlined in your individual service agreement. Generally, cancellations made after equipment has been ordered on your behalf may be subject to restocking fees charged by the manufacturer or distributor. Cancellations made after work has commenced will be billed for all labor and materials expended up to the point of cancellation.
Maintenance agreements may be cancelled at any time with 30 days' written notice. If you cancel a prepaid maintenance agreement before all scheduled visits have been completed, we will refund the prorated unused portion minus any discount you received by purchasing the agreement. No refunds will be issued for services already rendered.
To cancel or reschedule, please contact us by phone at (425) 648-7887 or by email at [email protected]. We will confirm your cancellation or rescheduled appointment promptly.
All content on the Next Phase Heating and Cooling website, including but not limited to text, graphics, logos, images, photographs, icons, videos, audio clips, data compilations, page layouts, and software, is the property of Next Phase Heating and Cooling or its content suppliers and is protected by United States and international copyright, trademark, and other intellectual property laws.
The "Next Phase Heating and Cooling" name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Next Phase Heating and Cooling. You may not use these marks without our prior written permission. All other names, logos, product and service names, designs, and slogans on this website are the trademarks of their respective owners.
You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any material from our website without our express written consent, except for temporary copies automatically created by your web browser for display purposes, or for personal, non-commercial use only.
These Terms of Service, and any disputes arising from or relating to these terms or our services, shall be governed by and construed in accordance with the laws of the State of Washington, without regard to its conflict of law principles.
Any legal action or proceeding arising under these Terms of Service shall be brought exclusively in the state or federal courts located in King County, Washington, and you consent to the personal jurisdiction of such courts. You agree to waive any objection to the exercise of jurisdiction over you by such courts and to the venue of such courts.
Next Phase Heating and Cooling is licensed and operates in compliance with all applicable Washington State laws and regulations governing HVAC contractors, including requirements set forth by the Washington State Department of Labor & Industries. Our services are performed by trained, certified, and licensed professionals.
In the event of a dispute, we encourage you to first contact us directly to seek an informal resolution. If we are unable to resolve the matter informally, both parties agree to attempt mediation before pursuing litigation. The cost of mediation shall be shared equally between the parties. Nothing in this section shall prevent either party from seeking injunctive or other equitable relief in court for matters related to data security, intellectual property, or any other claims where equitable relief may be appropriate.
Next Phase Heating and Cooling reserves the right to revise and update these Terms of Service at any time at our sole discretion. All changes are effective immediately when posted on this page and apply to all access to and use of the website and services thereafter.
When we make material changes to these terms, we will update the "Last Updated" date at the top of this page. We may also make reasonable efforts to notify you of significant changes, such as by posting a notice on our website homepage or sending a notification to the email address we have on file for you.
Your continued use of our website or services following the posting of revised Terms of Service constitutes your acceptance of and agreement to the changes. If you do not agree with the updated terms, you should discontinue using our website and services. We encourage you to periodically review this page for the latest information on our terms.
If you have any questions or concerns about these Terms of Service, or if you need clarification on any of the provisions outlined above, please contact us using any of the methods below:
We are committed to addressing your questions and concerns in a timely manner. For general inquiries, you can expect a response within one to two business days. For urgent matters, please call us directly at (425) 648-7887.
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