What we fix on emergency heat pump calls
How it works when you book
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Book online in 60 seconds Or call. We answer 24/7, including nights and weekends.
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A technician reaches out within 1 business hour Real triage from a real technician. If it can safely wait until morning, we tell you that honestly.
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Same-day priority dispatch True emergencies jump the queue. You see the exact price and approve it before any work starts.
Is this actually an emergency?
No heat with a freeze coming, or no cooling in a heat wave with anyone vulnerable at home, is a real emergency. A heat pump covered in ice on a damp winter morning usually is not: it defrosts itself several times a day and a little ice is normal. Ice that is still there hours later, or a solid block over the whole coil, is worth a call.
Heat pump down right now?
Book it. We answer 24/7 and a technician reaches out within 1 business hour.
Book Emergency Service60 seconds online · or call (206) 486-6373
Our service areas
We run out of Covington and cover the greater Puget Sound area.
King County
Covington, Kent, Renton, Maple Valley, Auburn, Federal Way, Des Moines, Enumclaw, Bellevue, Issaquah, Sammamish, Bothell
Pierce County
Tacoma, Puyallup, Lakewood, Sumner, Bonney Lake
Snohomish County
Lynnwood, Everett
Not on the list? We cover the greater Puget Sound area around our Covington base. Book it and a technician confirms within 1 business hour.
Why homeowners hand it to us
- You approve the price first. Upfront quote before a single screw turns.
- We answer 24/7. Book in a minute, hear from a technician within 1 business hour.
- 500+ jobs done by 4.9★ rated, professional technicians.
- Fixed right, guaranteed. If it’s not right, we make it right.
Quick answers
How fast can someone get here?
Booking takes a minute at any hour and a technician calls you back within 1 business hour. A heat pump failing in a cold snap or a heat wave counts as urgent and is dispatched the same day. You will be told what the day realistically looks like, not given a promise nobody can keep.
My heat pump is steaming. Is that a problem?
No, that is normal. It is the defrost cycle melting frost off the outdoor coil, and the steam is just that meltwater evaporating. It lasts a few minutes and then heating resumes. What is not normal is the unit staying iced up for hours.
The house is cold but the system is running. Why?
Heat pumps deliver gentler warmth than a furnace, so air from the vents feels cooler even when it is working correctly. If the house is genuinely losing ground, the likely causes are a failed defrost control, low refrigerant, or the backup heater not coming on when it should. All three are worth a same-day look in a cold snap.
Check the warranty before you replace anything.
Big parts inside a heat pump often carry a ten-year warranty from the maker. If yours is still covered you may only be paying labour, which changes the maths completely. We check that for you before quoting, and it costs nothing to look up.
Will I know the price before you start?
Yes. You get the exact price in writing before any work begins, whatever the hour, and nothing happens until you approve it.
Get it running again today.
Book it now. We check the warranty before we quote anything, which on a heat pump often changes what you pay.
Book Emergency Service60 seconds online · or call (206) 486-6373
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