Privacy Policy

Next Phase Heating, Air Conditioning & Electric ("we," "us," or "our") collects certain information from visitors and customers to provide, improve, and personalize our HVAC services. The types of information we collect include:

Personal Information

• Full name, phone number, and email address provided when you request a quote, schedule a service, or contact us
• Billing and mailing address associated with your service location in the Covington, WA area and surrounding communities
• Payment information such as credit card numbers or bank account details used to process transactions (handled by secure third-party payment processors)
• Records of your service history, equipment details, and maintenance schedules

Automatically Collected Information

• Device type, browser type, operating system, and screen resolution
• IP address and approximate geographic location
• Pages visited, time spent on pages, referring URLs, and click patterns on our website
• Cookies and similar tracking technologies as further described in Section 4

Information from Third Parties

We may receive information about you from third-party platforms, review sites, social media channels, or business partners that help us improve our services and customer experience.

We use the information we collect for legitimate business purposes, including but not limited to:

• Service Delivery: To schedule appointments, dispatch technicians, perform installations, repairs, and maintenance on heating and cooling systems at your property.
• Communication: To respond to your inquiries, send appointment confirmations and reminders, provide estimates and invoices, and deliver important service-related updates.
• Account Management: To maintain your customer profile, track service history, manage warranties, and store equipment details for future reference.
• Marketing: With your consent, to send promotional offers, seasonal maintenance reminders, energy-saving tips, and newsletters. You may opt out at any time.
• Improvement: To analyze website usage patterns, optimize our digital presence, train our staff, improve service quality, and develop new offerings.
• Legal Compliance: To comply with applicable laws, regulations, licensing requirements, and legal processes.
• Safety: To protect the safety and security of our customers, employees, and the general public, including emergency service coordination.

Next Phase Heating, Air Conditioning & Electric does not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in the following circumstances:

• Service Providers: Trusted third-party vendors who assist us in operating our business, such as payment processors, scheduling software, and website hosting. These partners are contractually obligated to protect your information.
• Equipment Manufacturers: When warranty registration or product recalls require us to share your information with HVAC equipment manufacturers or distributors.
• Legal Obligations: When required to disclose information in response to a court order, subpoena, or government investigation.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you of any such change.
• With Your Consent: We may share your information with other parties when you have provided explicit consent.

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. Types of cookies we use include:

Essential Cookies

Necessary for the website to function properly. They enable core features such as page navigation and form submissions. You cannot opt out of essential cookies without affecting site functionality.

Analytics Cookies

We use analytics tools (such as Google Analytics) to understand how visitors interact with our website. This information helps us improve site performance and content.

Marketing Cookies

These cookies may be set by our advertising partners to show you relevant advertisements on other websites. They do not directly store personal information.

Managing Cookies

You can control and manage cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

We implement administrative, technical, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• SSL/TLS encryption for all data transmitted between your browser and our website
• Secure, encrypted storage of sensitive customer data with access restricted to authorized personnel only
• Regular security assessments and vulnerability testing of our systems
• Employee training on data protection and secure handling of customer information
• Use of reputable, PCI-compliant third-party payment processors for all financial transactions

While we strive to protect your personal information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security but are committed to maintaining the highest standards reasonably available.

As a Washington State business, we are committed to respecting your privacy rights, which may include:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct any inaccurate or incomplete personal information in our records.
• Right to Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
• Right to Opt Out: You may opt out of receiving marketing communications at any time by clicking "unsubscribe" in our emails or contacting us directly.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

To exercise any of these rights, contact us at [email protected] or call (425) 648-7887. We will respond within 30 days.

Our website and services are not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe your child has provided us with personal information without your consent, please contact us immediately at [email protected] and we will promptly delete such information.

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will revise the "Last Updated" date at the top of this page. If we make material changes, we will make reasonable efforts to notify you by posting a prominent notice on our website.

Your continued use of our website or services after any changes constitutes your acceptance of the updated terms.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

We aim to respond to all privacy-related inquiries within two business days. Also review our Terms of Use.