No heat in a Seattle winter. CO alarm going off. Gas smell. Flooding. These can't wait until Monday morning — and we don't make you wait.
Or book online if it can wait a few hours.
Estimated Response Time
Trucks stocked with 200+ parts
Most repairs completed same visit — no waiting for parts to arrive
Real person answers — not a voicemail
Six emergencies we respond to every week. If any of these match what you're dealing with, stop reading and call us now.
Your furnace or heat pump stopped working. It's cold. You have kids or elderly family at home. This is exactly what we built our emergency service for.
Carbon monoxide is odorless and deadly. If your alarm goes off: evacuate immediately, call 911, then call us to inspect your heating system before anyone re-enters.
Natural gas smells like rotten eggs. Don't use any switches, open windows, leave the house, and call Puget Sound Energy (1-888-225-5773) and then us for a safety inspection.
A puddle under your air handler or furnace can mean a clogged condensate line, cracked drain pan, or refrigerant leak. Unaddressed, it damages floors, ceilings, and the unit itself.
During Seattle's summer heat events, indoor temps can climb to dangerous levels fast. Elderly residents and young children are especially vulnerable. We prioritize heat-emergency calls in summer.
A burning plastic or electrical smell coming from your HVAC system can indicate a failing motor, overheating component, or wiring fault. Shut the system off and call — don't let it run.
Not sure if your situation qualifies? Call anyway — we'd rather you call and it turn out to be fine than not call when it matters.
We service all makes, models, and systems — at any hour.
Evacuate, call 911, then call us. We inspect heat exchangers, flues, and combustion systems.
Don't flip switches. Leave, call PSE (1-888-225-5773), then call us for post-clearance inspection.
Infants, elderly, or medical needs in a cold home. This is an immediate dispatch situation.
Shut the system off. Don't run it. We diagnose motor failures, wiring faults, and overheating components.
Seattle heat events can push indoor temps dangerously high. We prioritize these calls during summer events.
Uncomfortable but stable. Same-day response, usually within 4–6 hours depending on dispatch queue.
Shut the system off to prevent water damage. We clear clogged drain lines, replace drain pans, and reseal connections.
System went into safety lockout and won't restart. We diagnose fault codes across all major brands and reset properly.
Here's exactly what we do from the moment you dial, to the moment your system is back on.
A real person answers. Tell us what's happening.
Quick triage to determine urgency and the right tech.
Nearest available technician is sent immediately.
Tech name, photo, and live ETA sent to your phone.
Truck stocked with 200+ parts for most repairs.
Repaired, tested, and running — before we leave.
We don't charge overtime surcharges for nights, weekends, or holidays. The diagnostic rate is the same no matter when you call. Upfront pricing before any work begins.
"Furnace died at 11pm on Christmas Eve. I called expecting a voicemail. Someone answered immediately, tech was here in under an hour, fixed it by 1am. I don't have words."
"CO alarm went off at 3am. After we got the all-clear from the fire department, I called Next Phase. They came out first thing, found a cracked heat exchanger, and explained everything clearly. Great team."
"AC went out on the hottest day of the year. I have a 90-year-old mother. Next Phase was here in less than two hours. No overtime charge either. Outstanding."
"Water dripping from my air handler at 9pm. Called Next Phase, tech came in two hours, cleared the clogged drain line, checked the whole system. Saved my hardwood floors."
"Called at midnight, got a real person, tech arrived by 1:30am. The fact that the price was the same as a daytime call is remarkable. Next Phase has a customer for life."
"Furnace died at 11pm on Christmas Eve. I called expecting a voicemail. Someone answered immediately, tech was here in under an hour, fixed it by 1am. I don't have words."
"CO alarm went off at 3am. After we got the all-clear from the fire department, I called Next Phase. They came out first thing, found a cracked heat exchanger, and explained everything clearly. Great team."
A real person answers every time. 24 hours a day, 365 days a year.
(425) 648-7887Or book online if your situation can wait a few hours