Next Phase
(425) 648-7887
Dramatic storm sky over neighborhood
24/7 Emergency Service

Emergency
HVAC Service

When Your Comfort Can't Wait. Day or night, weekends or holidays — our certified technicians respond fast to restore your comfort.

Call Now — 24/7 Emergency Line
(425) 648-7887
 Request Emergency Quote
Average 45-Minute Response Time
Licensed & Insured
5-Star Rated
Fully Stocked Trucks
No Overtime Charges
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HVAC Emergency?
45-min avg response
Call Now
Know the Signs

When to Call for an
Emergency

These situations require immediate professional attention. If you experience any of these, call us right away.

Snow storm covering house in winter
Critical

No Heat in Winter

When temperatures drop below freezing, a failed heating system puts your family at risk of hypothermia and can cause frozen pipes and severe water damage.

Immediate Response Required
Emergency urgent situation
Urgent

AC Failure in Summer

Extreme heat without air conditioning poses serious health risks, especially for children, elderly, and pets. Heat exhaustion can develop rapidly.

Same-Day Service Available
HVAC tools and equipment
DANGER

Gas Smell

A gas odor near your furnace indicates a potential gas leak which can lead to explosion. Evacuate immediately, call 911, then call us for diagnosis and repair.

Evacuate First, Then Call
Family safety at home
DANGER

Carbon Monoxide Alert

A CO alarm triggered by your HVAC means a cracked heat exchanger or flue problem. Leave immediately, call 911, then contact us. This is life-threatening.

Life-Threatening — Act Now
House at night needing emergency service
Urgent

Flooding / Leaks

Water pouring from your AC or furnace means a blocked drain line or failed condensate pump. Left unchecked, this causes extensive water damage and mold.

Prevent Further Damage
HVAC technician working
Critical

Electrical Issues

Burning smells, sparking, or tripped breakers from your HVAC indicate overheating motors or electrical shorts. Turn off the system immediately to prevent fire.

Fire Risk — Shut Off System

Experiencing any of these situations right now?

Call (425) 648-7887 Immediately
Clock representing fast response time
Our Rapid Response

Help Arrives in
4 Simple Steps

From the moment you call to the moment your system is back online, we move fast so you don't have to wait.

Any Time, 24/7

You Call Us

Call our emergency line any time of day or night. A live person answers every call — no voicemail, no waiting on hold, no runaround.

1
Emergency call center
Immediate Dispatch

We Dispatch a Tech

The nearest qualified technician is dispatched immediately with a fully stocked truck, GPS-routed to your home for the fastest arrival possible.

2
Service van being dispatched
45 Min Average

Tech Arrives On-Site

Our average arrival time is just 45 minutes. Your tech arrives in uniform, with ID, and provides a complete assessment before any work begins.

3
Technician arriving at home
Same Visit Resolution

Problem Resolved

With fully stocked trucks carrying 200+ common parts, 98% of emergency calls are resolved on the very first visit. Your comfort is restored.

4
Warm comfortable home interior
House at night with warm interior lights
We Bring the Warmth Back

Serving Covington, WA and the entire King County area

The Next Phase Difference

Why Choose Us for
Emergencies

Not all emergency HVAC companies are the same. Here's what sets Next Phase apart when you need help the most.

Clock showing fast response time

Fastest Response Times

Our average 45-minute response time beats the industry standard by more than half. When minutes matter, we deliver.

Comfortable warm home

No Overtime Charges

Emergencies don't follow business hours, and neither do our prices. Same fair rate whether it's 2 PM or 2 AM, weekday or holiday.

Licensed HVAC technician

Licensed & Certified Techs

Every emergency technician is licensed, background-checked, drug-tested, and continuously trained on the latest HVAC systems.

Fully stocked service truck

Fully Stocked Trucks

Our trucks carry 200+ of the most common replacement parts so we can fix your system on the very first visit, 98% of the time.

Tools and professional equipment

Upfront Pricing

You'll know the exact cost before we start. No hidden fees, no surprise charges, no taking advantage of your emergency situation.

Family safe and comfortable

100% Guaranteed Work

Every emergency repair is backed by our satisfaction guarantee. If the problem recurs within 30 days, we come back at no charge.

Stay Safe

Emergency Safety Tips

While you wait for our technician to arrive, follow these steps to keep your family safe and potentially minimize damage.

Turn off the HVAC system

Switch off the thermostat and cut power at the breaker to prevent further damage or safety hazards.

If you smell gas, evacuate immediately

Do not flip any switches or use phones inside. Get everyone out and call 911 from a safe distance.

Check your thermostat batteries

Sometimes the fix is simple. Replace batteries and ensure the thermostat is set correctly before assuming a system failure.

Check air filters and vents

A clogged air filter can cause system shutdowns. Check if the filter is dirty and that all vents are open and unblocked.

Open or close windows strategically

In winter, seal drafts and gather in one room with blankets. In summer, open windows at night and close curtains during the day.

Document the issue

Note any unusual sounds, smells, or error codes. Take photos of the unit. This helps our tech diagnose faster.

Family staying safe during HVAC emergency
Need Help Now?
24/7 Live Answering
(425) 648-7887
HVAC technician
Real Emergency Stories

When It Mattered Most,
We Delivered

"

"Our furnace died at 11 PM on the coldest night of the year. It was 28 degrees outside and dropping fast inside. Next Phase had a tech at our door in 35 minutes. He had the part on his truck and fixed it in under an hour. Absolute lifesavers."

MR
Michael R.
Covington, WA
No Heat Emergency
"

"Our AC went out during the July heatwave with a 2-month-old baby in the house. Called Next Phase and they treated it like the emergency it was. Tech arrived fast, diagnosed a bad capacitor, and had us cooling again within the hour. No price gouging either."

ST
Sarah T.
Maple Valley, WA
AC Emergency
"

"Woke up to our CO detector blaring at 3 AM. After getting my family out and calling 911, I called Next Phase. They were at our house before the fire department even cleared us to go back inside. Found a cracked heat exchanger and made our home safe again."

DK
David K.
Auburn, WA
CO Emergency
45 min Avg. Response
24/7 Availability
500+ Emergency Calls Handled
98% Same-Day Resolution
100% Satisfaction Rate
15+ yrs Industry Experience
45 min Avg. Response
24/7 Availability
500+ Emergency Calls Handled
98% Same-Day Resolution
100% Satisfaction Rate
15+ yrs Industry Experience
Common Questions

Emergency FAQ

An HVAC emergency includes any situation that threatens your health, safety, or property. This includes complete heating failure in freezing temperatures, AC failure during extreme heat (especially with vulnerable household members), gas leaks, carbon monoxide alarms, electrical burning smells, and flooding from your HVAC unit. If you're unsure, call us and we'll help you assess the situation.
No. Next Phase Heating and Cooling does not charge overtime rates for emergency calls. You pay the same fair rate whether we arrive at 2 PM on a Tuesday or 2 AM on Christmas morning. We believe emergencies shouldn't come with price gouging.
Our average emergency response time is 45 minutes for the greater Covington and King County area. Response times may vary slightly based on your location and current call volume, but we always dispatch the nearest available technician and keep you updated with an accurate ETA.
Turn off your HVAC system at the thermostat and breaker. If you smell gas, evacuate immediately and call 911 first. Check thermostat batteries and air filters for simple fixes. Note any unusual sounds, smells, or error codes, and take photos if possible. This information helps our technician diagnose the problem faster upon arrival.
Yes. Our trucks carry over 200 of the most common replacement parts, which allows us to resolve 98% of emergency calls on the very first visit. In the rare case a specialty part is needed, we'll provide a temporary solution to keep you comfortable and schedule the follow-up repair at the earliest possible time.
We provide 24/7 emergency HVAC service throughout King County, including Covington, Kent, Auburn, Renton, Maple Valley, Federal Way, and surrounding communities. We also serve parts of Pierce and Snohomish counties. If you're unsure whether you're in our service area, call us and we'll let you know immediately.
Dramatic emergency sky
24/7 Emergency Line Open Now

Don't Wait —
Call Now

Every minute without heat or cooling is a minute too long. Our emergency technicians are standing by right now, ready to restore your comfort.

Emergency Hotline
(425) 648-7887
Schedule Emergency Visit or Email for Non-Urgent Requests
45-Min Avg Response
No Overtime Charges
98% First-Visit Fix Rate